A calm domestic interior — Making Space hoarding support

Support with hoarding.

Practical, non-judgmental help for people whose homes have become overwhelmed by stuff. Including Making Space — a peer support group for people who recognise the pattern in themselves or someone they care about.

A calm domestic interior — Making Space hoarding support

No judgment. No clipboard. Just somewhere to start.

Hoarding isn’t about laziness or mess. It’s a recognised mental health pattern that can take hold quietly over many years — often after loss, illness, or trauma — and it can leave a home unsafe, isolating, and very difficult to ask for help with.

We offer practical, patient support for people in this situation, and we run Making Space — a peer support group where people can talk about what’s happening in their home without shame or pressure. It’s slower, kinder work than a one-off clearance, and it usually produces better outcomes for everyone.

You don’t have to be ready to do anything to talk to us. A first conversation is a conversation — nothing more.

Book a home visit

If any of this sounds familiar, we can help.

01

I'm overwhelmed by the stuff in my home.

A first conversation, in confidence, with someone who isn't going to judge or rush you. We'll go at your pace — not anyone else's.

02

I'm worried about a family member.

It's hard to know what to do when someone you love is living in a home that doesn't feel safe. We can talk to you first, and to them only if and when they're ready.

03

I want to do something but I don't know where to start.

Making Space is designed exactly for this. A small support group, run regularly, where the first step is just turning up.

04

I've had bad experiences with house clearances before.

Big clearances done quickly often make things worse — the person ends up traumatised and the patterns return. We work differently. Slower, with consent at every stage.

05

A professional has told me my home isn't safe.

Housing officers, OTs, social workers, and fire safety teams sometimes refer people to us. We work alongside them to find a route forward that doesn't feel like an eviction.

06

I don't identify with the word hoarding.

You don't have to. The label matters less than whether the home is working for you. If it isn't, we can help.

A WECR caseworker with a client at home

A different kind of support, when other services haven't helped.

Most hoarding support gets the pace wrong. We move at yours. Nothing leaves the home without your agreement, ever. Conversations are confidential. Aftercare is part of the work.

Nearly 40 years supporting older and vulnerable people
[TBC: Making Space attendees per year] people supported through Making Space and one-to-one work
Zero forced clearances. Consent every step.
Best HIA in England, 2024

A slow, respectful path.

There is no clearance done without permission. Ever. The pace is yours, the consent is yours, and a first conversation commits you to nothing.

Step 1 Call us — 0300 323 0700 (in confidence)
Step 2 A conversation — home visit or phone, your choice
Step 3 Making Space group or one-to-one work
Step 4 Practical work, when you're ready
Get in touch
A WECR caseworker sitting with a client

A different kind of support.

Our hoarding support isn’t a one-off house clearance. It’s slower and more careful, and it generally lasts longer than the work in front of you.

Confidential first contact

A conversation that doesn’t commit you to anything.

Home visits at your pace

Only as often as you want them. We don’t turn up unannounced.

Making Space support group

Regular peer-led sessions for people experiencing hoarding patterns and the people who care about them. [TBC: confirm frequency, location, and joining process]

Practical work where helpful

Sorting support, safety repairs, decluttering at a manageable pace.

Partner working

We work alongside OTs, housing officers, social workers, and fire safety where you’d like us to.

Aftercare

The patterns that lead to hoarding rarely resolve in a single visit. We stay available afterwards.

WECR caseworker with a client at home

[TBC: pull a real Making Space / hoarding support client testimonial. This is sensitive content — confirm the person is happy to be quoted and consider full anonymisation.] Nobody had ever spoken to me about my home without making me feel ashamed. They didn't. That was the start of being able to do anything about it.

[TBC: Anonymised client] Making Space participant

The things people usually ask first.

If your question isn't here, call us on 0300 323 0700 or email info@wecr.org.uk — in confidence, and without judgment.

Will you tell anyone about my situation?
No — our conversations are confidential. We only share information with other services if you ask us to, or in the rare situations where someone's safety is at immediate risk. We'll always be straight with you about that.
Will you make me throw things away?
No. Nothing leaves the home without your agreement, ever. Hoarding support that ignores that rule almost always makes things worse.
What is Making Space?
Making Space is a peer support group run in partnership with WECR for people experiencing hoarding patterns, and for people who care about them. It's confidential, non-judgmental, and entirely voluntary. [TBC: confirm group frequency, location, and how to join]
Can someone else refer me?
Yes. We accept referrals from family members, OTs, GPs, social workers, housing officers, and fire safety teams — but we won't do anything without speaking to you first and getting your consent.
I'm supporting a family member. What should I do?
Call us. We can talk to you first about what's likely to help and what's likely to make things harder. Often the best thing a family member can do is be patient and not force a fast solution.
How long does support last?
As long as it's helpful. Some people work with us for a few weeks. Others stay involved with Making Space for much longer. There's no time-limited programme.
A calm domestic interior

A first conversation is just a conversation.

No clipboards. No pressure. No one comes round unless you want them to.